If you've ever felt nervous walking into a job interview about etiquette or how to answer certain questions, we put some tips together on how to absolutely nail it. Then we threw those out and got a job interview expert with 25 years of experience in Human Resources to put together the definitive list of everything you need to know to score the gig, guarantee a great salary, and have everyone wondering how they ever got along without you.
By Judith Marshall
Where to start?
- Do your research – if you haven’t already, go to the company website and write down everything important about the company – number of employees, product info, any important info from recent press releases.
- Find out who will be interviewing you – check them out online. Look for commonalities: same alma mater, similar hobbies or interests. Make a note to bring these up in the interview.
- Ask what the dress code is.
- Ask for a copy of the job description in advance – then match up your skills and experience.
- Get directions and plan to arrive early (take a phone number to call in case you get stuck in traffic). If unfamiliar with the location, you may want to make a trial run.
- Write down and memorize three accomplishments you’re most proud of. Try to quantify them; i.e. “At Marshall Associates, I reduced the workers comp rate by 50% which resulted in a $12,000/per year cost savings to the company.”
- Non-work accomplishments work, too!
At the Interview
- Dress appropriately; don’t look too prosperous, but don’t look like a bum! Cover tattoos.
- Bring your resume and a notepad to take notes.
- Be pleasant to the receptionist and everyone else you meet; they’re interviewing you, too!
- Start with an equal handshake.
- Watch your body language; relax in the chair, but don’t slouch; don’t fidget; look confident.
- Make eye contact.
- Use your hands to be expressive; smile when appropriate. Laugh if the interviewer makes a joke, even if it isn’t funny.
- Be aware of sloppy speech habits:
- Avoid filler words like “um”, “ah”, “OK”, “like”. Think before you speak.
- Avoid grammatical errors. Speak in complete sentences.
- Slow down. Avoid rushing to answer a question. Wait two beats before responding.
- Use power words – “I’m confident that,” “ I believe,” “My goal is.”
- Take notes, even if you’re just doodling. It makes you look conscientious.
- Ask questions; i.e. “What type of person succeeds at ABC Systems?” “What are the top priorities for this position?” Don’t ask about salary or benefits in the first interview. Wait until you’re a final candidate.
The Three Toughest Questions:
- Why should I choose you?
Here the interviewer is looking to understand your qualifications, motivations, as well as understanding how your brain works. The worst responses are when you simply focus on yourself. For Example: “I think you should choose me because this position offers me a chance to learn new things and be part of a winning organization.” Employers want to know what’s in it for them. The best responses are when you tie your candidacy back to the problem they’re trying to solve. Something like, “With my proven experience in _____________, I’m confident that in a very short time I can _______________.”
- What’s your greatest weakness?
This question is geared toward finding out if you are self-actualized, and committed to self-development. A great answer might be, “Each year I focus on one or two skill areas where I know I can make improvement. This year, I want to improve my word processing skills, so I’m taking an advanced Word class at night.”
- What are your salary expectations?
In today’s economy, this question is difficult for nearly every interviewee. Many people, including new college graduates, are willing to take any amount just to get a job, and they’re ready to say this to the interviewer. This is a mistake. It positions you as a weak negotiator. My advice is to simply say that you want to be treated fairly for your relative level of education, skills and experience within the department and the company.
After the Interview
- Send a hard-copy thank-you note, email, or, if appropriate, call. In the note or on the call, reaffirm your qualifications and express your interest in the position.
- Follow-up: Send one short email a week for four weeks; then assume they are not interested.
Below are a few of my favorite interview questions. Spend a few minutes thinking about how you might answer each one.
- What kinds of people push your buttons? How have you handled them?
- Describe the most stressful assignment or task you've ever been given. How did you handle it?
- What are you looking for in the work environment?
- What is your long-range career objective? How do you plan to reach this objective?
- Describe an obstacle you had to overcome to get where you are today. How did you overcome it?
- Tell me about the most boring job you’ve ever had. What did you do to make it more rewarding?
- How do you persuade others to get what you want?
Think of a job interview as a test — the more time you spend studying, the better the chance of a positive outcome.
I hope you find this advice helpful and good luck!
Judith Marshall is President of Human Resources Consulting Services in Concord, CA, and is an associate consultant with Merit Resource Group. She is also a member of the faculty of the Council on Education in Management, an international public seminar company for whom she teaches a number of workshops on HR-related topics. Ms. Marshall is an author, trainer, public speaker, and former human resources executive with over twenty-five years of broad-based experience in a wide range of industries including manufacturing, real estate and high tech. Prior to establishing her own consulting practice in 1998, Judith held the position of Vice President, Corporate Human Resources for Vanstar Corporation, a $2.2 billion technology services company based in Pleasanton, California.